Privacy Policy
At Water Damage West Covina, your privacy is a top priority. This Privacy Policy outlines the types of personal information we collect, how it is used, and how it is protected when you visit our website or use our services.
Information We Collect: We collect personal information you voluntarily provide to us when requesting a service, calling our dispatch line, or filling out a contact form. This includes your name, phone number, service address, email address, and details regarding your property damage. We also automatically collect standard technical data (such as IP address, browser type, and pages visited) to improve our website experience.
How We Use Your Information: The information we collect is strictly used to dispatch emergency restoration crews, perform on-site assessments, complete requested work, and communicate with you or your insurance carrier regarding claims and billing. We also use this data to comply with our record-keeping obligations as a licensed California contractor.
Information Sharing and Disclosure: We do not sell, rent, or trade your personal information to third parties. We only share your information with necessary parties to complete your restoration project, such as your insurance adjuster (with your authorization), trusted subcontractors required for specialized repairs, and our secure service providers (e.g., dispatch software and hosting).
Data Security and Retention: We implement industry-standard security measures to protect your data from unauthorized access. Job records are retained as required by California state law for licensing, tax, and insurance purposes. General inquiries that do not result in a contracted job are securely deleted after a limited period.
Your California Privacy Rights (CCPA/CPRA): If you are a California resident, you have the right to request access to the personal information we hold about you, request corrections, or request deletion of your data. Because we do not sell your personal data, there is no need to opt-out of the sale of personal information. To exercise your privacy rights, please contact us at our main dispatch number.
Call Recording: For quality assurance and dispatch accuracy, calls to our emergency line may be recorded. In compliance with California's two-party consent law, you will be notified at the beginning of the call if recording is taking place.
Terms of Use
Acceptance of Terms: By accessing and using the Water Damage West Covina website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website.
Informational Purposes Only: The content provided on this website, including guides, FAQs, and service descriptions, is for general informational purposes only. It does not constitute a binding contract, a formal estimate, or a quote for services. All binding scopes of work and pricing are established exclusively through a written agreement provided after a physical, on-site assessment by our certified technicians.
Response Times: Any response times mentioned on this site (e.g., "45-minute average arrival") are estimates based on typical metropolitan traffic and average crew availability. Actual arrival times may vary depending on your exact location, time of day, severe weather conditions, or regional storm events.
Not Professional Advice: The guides and articles on this site are not a substitute for professional engineering, legal, medical, or insurance advice. In an emergency, such as active flooding or electrical hazards, do not rely on website content—evacuate the area, shut off utility mains if safe to do so, and contact emergency services or our dispatch line immediately.
Licensing & Compliance: Water Damage West Covina operates in full compliance with state regulations. All structural work is performed under a valid California contractor's license (CSLB #1094427). You may verify our licensing status at any time via the Contractors State License Board.
Limitation of Liability: Water Damage West Covina and its affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising out of your use of, or inability to use, this website or its content.
Accessibility Statement
We aim to meet WCAG 2.2 Level AA. In practice that means this site is built to work with a keyboard alone, to carry visible focus indicators, to meet contrast minimums of 4.5:1 for body text and 3:1 for interface elements, to expose headings and landmarks correctly to screen readers, and to respect the prefers-reduced-motion setting — the animated hero and scroll effects switch off if your system asks them to.
The city finder works without JavaScript, and the FAQ uses native disclosure elements so it opens and closes with no scripting at all.
If any part of this site is difficult for you to use, please tell us and we will fix it. In the meantime, everything on the site is available over the phone from a live dispatcher 24/7.