Template — needs legal review
The three policies below are a structural starting point, not legal advice and not
ready to publish. Have a California attorney review them against how the site
actually operates — particularly the CCPA/CPRA obligations, which depend on your
revenue and how much personal information you handle. This page is set to
noindex until that happens.
Privacy policy
What we collect. When you call, we take your name, phone number, service address and a description of the damage, because we cannot dispatch a crew without them. If you submit a form, we collect what you type into it. Like most websites we also receive standard technical information — IP address, browser, pages visited — from your browser.
Why we collect it. To dispatch crews, to perform and document the work, to bill you or your insurance carrier, and to comply with our record-keeping obligations as a licensed contractor.
Who we share it with. Your insurance carrier and adjuster where you have asked us to bill a claim; subcontractors where specialist work is required; service providers who host this site and handle our phone system. We do not sell personal information.
How long we keep it. Job records are retained as required for contractor licensing, insurance and tax purposes. Enquiries that don't become jobs are retained for a limited period and then deleted.
Your rights in California. Under the CCPA as amended by the CPRA, you may request to know what personal information we hold about you, request deletion, request correction, and opt out of sale or sharing — we don't sell, so there is nothing to opt out of. Exercising these rights will not affect the service you get. Contact us on the number below to make a request.
Recorded calls. California is a two-party consent state. If calls to the dispatch line are recorded, you will be told at the start of the call. Confirm whether recording is in use
Terms of use
This site is information, not a contract. Nothing here constitutes an estimate, a quote, or an agreement to perform work. Scope and price are established in a written agreement after an on-site assessment.
Response times are averages. Arrival estimates describe typical performance in metropolitan areas under normal conditions. Actual arrival depends on distance, traffic, crew availability and weather, and stretches during regional storm events.
Guidance here is general. The guides on this site describe common situations. They are not a substitute for an assessment of your property, and they are not insurance, legal, medical or engineering advice.
Do not rely on this site in an emergency. If water is actively entering your property, or if there is any risk of electrical contact with water, call us or your utility rather than reading.
Licensing. Work is performed under our California contractor's licence. You can verify any California licence number, including ours, on the Contractors State License Board website. Replace placeholder licence number sitewide
Accessibility statement
We aim to meet WCAG 2.2 Level AA. In practice that means this site is
built to work with a keyboard alone, to carry visible focus indicators, to meet
contrast minimums of 4.5:1 for body text and 3:1 for interface elements, to expose
headings and landmarks correctly to screen readers, and to respect the
prefers-reduced-motion setting — the animated hero and scroll effects
switch off if your system asks them to.
The city finder works without JavaScript, and the FAQ uses native disclosure elements so it opens and closes with no scripting at all.
If any part of this site is difficult for you to use, tell us and we'll fix it — and in the meantime, everything on the site is available over the phone from a person.